Member Feedback Survey Results

What did we learn from our Member Survey?

For one thing, our Member Discount is very popular, it was the number one reason members joined the Society along with supporting the Warwick Community and the Friendlies as a community owned organisation.
When asked about Member Benefits, 81% of members health screening & education (hearing, blood pressure, sleep apnoea, bone density, mobility aids) were important member benefits to them – keep an eye on this email as we increase our services to you. 

Of your store visits, Palmerin St came out on top with customer service with 100% Good to Excellent ratings, and Wood St was seen to have a 97% Good to Excellent rating on its location.   Parking and wait times are areas you have identified we work on.

What local media do our members use?

The free newspapers were most popular, with the Warwick Daily News’ free edition being read by almost 70% of our membership in the prior week.  Of radio, Rose City FM was most popular 27% of members listened in the prior week, attracting almost twice as many members as CFM and almost three times as many as 4WK.

Here are a selection of the comments from our wonderful members:
  • Extremely happy with the customer service!
  • Staff are always so helpful, courteous and friendly.
  • Staff are always friendly and helpful
  • Hard to get a park with the bus stop so close.
  • Wish other places frequented for service were as professional, efficient and friendly as here.
  • For the amount of people that visit this practice there should be a lot more and bigger parking bays. Otherwise excellent.
  • Good service, fairly clean, good opening hours 
  • WFS is one of my favourite destinations to visit for my Pharmacy/ other needs. Staff are always friendly, helpful and respectful. It is a pleasure to do business with WFS. Nothing more to be said, if interviewed.
  • More communication between the 2 stores
  • I enjoy going to the chemist as it is very friendly
  • All doing a good job

Whooping Cough & MMR

Our pharmacists have been working and studying hard to be able to provide as much care to our members as possible, and now that we have multiple pharmacists able to vaccinate we thought now would be a good time to talk about the immunisations that we can provide.

For a small administration fee plus the cost of the medicine it has never been easier to safeguard your family against these preventable diseases.

Whooping Cough

Whooping cough is a highly contagious disease.

Symptoms that include fever and long periods of coughing that sound like a ‘whoop’.

Whooping cough can affect people of all ages, but it is more serious for babies. Babies have the highest risk of serious disease. They are more likely to need to go to hospital or die from whooping cough. About one in every 200 babies under 6 months old who get whooping cough dies from pneumonia or brain damage.

Whooping cough can be prevented by immunisation.

Measles, Mumps & Rubella

Immunisation is the best protection against measles, mumps & rubella.

The measles, mumps and rubella (MMR) vaccine helps protect you against the following diseases:

Measles – causes a cough, high fever, rash, ear infection, conjunctivitis and swelling of the brain

Mumps – causes fever, headache, tiredness, and swelling of the salivary glands, ovaries or testicles

Rubella (German measles) – causes a rash and swollen glands, but infection in pregnancy can result in the baby being born with severe disabilities.

Christmas Member Offers

This year we are teaming up with local business’ who are offering our financial members a little early Christmas gift. 

Upon presentation of a Friendly Society membership card these business’ will extend a discount on their selected items.

These offers are at the discretion of each business and can be changed at any time due to trading conditions.

(If you have lost your membership card – pop in to our stores at Wood or Palmerin St to get a new one.)

Workin’ Wear Warwick is in the festive mood this season and offering 10% off of all purchases. 

Excludes sale items and Mongrel Boots.

Offer valid until December 23rd.

Stephanie’s is supporting a healthy and active holiday season by offering Society Members 15% off all active wear purchases, including sports bras, crop tops and leggings.  Take advantage of our complimentary professional fitting service to ensure comfort and support. Offer valid to December 24th.

Style Shoes is offering 10% off of all full priced items this holiday season. 

Excludes any sale or already discounted items.

Offer valid until December 31st.

Warwick Watchmakers + Jewellers are offering 10% off store wide to help you find that perfect Christmas gift.

Excludes Re-orders, repairs & already discounted items.

Offer valid until December 31st.

Christmas Giving Programme

Warwick Friendly Society is pleased to announce their new Christmas Giving Programme, which encourages members to choose how the Society’s yearly Christmas Donation is distributed.

The Warwick Friendly Society commitment to Warwick district began early last century and this year the Society has given almost $400,000 in support and donations to the community.

Blue Care Warwick, Lifeline Darling Downs and Akooramak are the three charities the Society have chosen to be the focus of their Christmas Giving Programme this year.

The managers of Lifeline Darling Downs and Akooramak, joined Warwick Friendly Society General Manager, Ahmad Almesfer, to launch the campaign which will run to Thursday 19th December.

How it will work

• With each transaction in-store $20 and over members will receive a token

• Choose which charity you would like to support from the on-counter display

• Pop your token in the appropriate box.

Donation

$3000 will be distributed between the three charities according to the proportion of tokens in the boxes. The funds will be distributed in time for Christmas.

Conditions

*For every transaction $20 and over made in-store, each member will receive one promotional token (limit of 1 token per transaction). Place the token in the entry box on counter, selecting the individual charity that you wish to support. Warwick Friendly Society will make a charitable donation to each of the three charities at the end of the promotion, based on the proportion of tokens contributed to each charity. The total donation will be AUD$3,000. Christmas Giving Programme Promotion runs from 07/11/19–19/12/19.

Ahmad with Toni Park
Ahmad with Daryl Chapman